What it can help people do
Not just answer questions. Improve the question itself.
Good decision support often changes the way a problem is understood before it
changes the answer.
Reveal assumptions
Identify claims being treated as facts, values being taken for granted and
premises that may need testing.
Expose trade-offs
Show where one desirable outcome may carry a cost elsewhere, immediately or later.
Map stakeholders
Consider who benefits, who bears risk and whose interests may be absent from
the initial framing.
Test uncertainty
Distinguish evidence from prediction and identify what would change the decision
if new information emerged.
Challenge first instincts
Put an intuitive response under pressure without assuming that intuition is
necessarily wrong.
Make reasoning discussable
Give groups a visible structure for disagreement instead of reducing discussion
to competing assertions.